Housekeeping
Per job
Hourly for apartments, fixed changeover fees for larger homes
Turnarounds run to the standard of a Hilton housekeeping department, tracked through Breezeway so your team sees every job, photo and issue as it happens.
Paya works alongside short-let operators, handling hotel-standard turnarounds, a personal welcome for every guest, and someone on the ground when things go wrong at 2am. You keep the listings, the owners and the revenue. We look after the stay.
Trusted by Curated Property Group across their Bath portfolio.
The best-reviewed short lets have a real person behind them. Most operators can't put one on every doorstep. That's the part Paya does, property by property, only where you want us.
The engine: what you already do well.
The experience: what guests remember.
Your clients stay your clients. We never take on owners directly, and every property we touch makes your service look better to the people who chose you.
Opt in property by property. Start with a trial set, and widen it only once it's earned its place.
Per job
Hourly for apartments, fixed changeover fees for larger homes
Turnarounds run to the standard of a Hilton housekeeping department, tracked through Breezeway so your team sees every job, photo and issue as it happens.
8% of gross
Or a fixed fee per booking, if you prefer
Guest messages, a personal welcome on arrival, support through the stay and care over every review. Only on the properties where you ask us to hold it.
Included where we host
Standalone cover from £25 a month per property
Most issues are settled on the phone. When they aren't, we attend, with call-outs kept within the spend limit you set.
We also cover linen and restocking, scheduled deep cleans, and same-day maintenance reporting, so small issues are caught before a guest finds them.
A personal welcome and quick in-stay support are the biggest levers on review scores. On Airbnb and Booking.com, score drives both search ranking and conversion.
Out-of-hours triage settles most problems on the phone, which means fewer emergency call-outs, fewer refunds and fewer poor reviews.
Guest messages and the late-night calls come off your team's plate, freeing them to grow the portfolio.
Smoother stays and fewer complaints keep owners loyal, and a visible layer of care makes your service easier to sell to new ones.
An illustrative example: one property grossing around £40,000 a year
£3,200
Annual hosting cost at 8% of gross
≈ £2,900
Extra revenue from a five-point occupancy lift, 70% to 75%
+ more
Higher nightly rates, call-outs avoided, team hours saved, owners retained
A modest review-led occupancy gain roughly covers the fee on its own. Figures are illustrative and will vary by property.
Housekeeping rates, hosting terms and an out-of-hours spend limit, all on one page.
Choose a handful of properties to bring on. We learn each home before the first guest arrives.
Look at reviews, incidents and your team's time after a month or two. Widen it if it works.
If you're thinking of letting your property short-term, we'll introduce you to a trusted operator we already work with, and we'll stay on as the people who clean it and look after your guests.
You get a professional operator running the listings and the numbers, and a local team you've actually met caring for your home and the people staying in it.
Tell us about your homePaya is short for Pavlina Salcakova, the person who sets the standard, answers the phone and is personally accountable for every property we look after.
That standard was built in Bath hospitality: running housekeeping to Hilton brand standards, five years leading a housekeeping business of her own on repeat contracts, and delivering personal guest hosting for a London short-let portfolio.
Pavlina
“Thorough, reliable, and consistently delivered results that met the high standards our properties demand.”
Whether you run a portfolio or own a single home, start with a short conversation. We'll come and see the properties and set out exactly what we'd do.
Bath and surrounding villages. info@payaboutique.co.uk